Returns & Shipping
We do not accept returns or exchanges for the Gold Bar or Lip Locket. All Gold Bar and Lip Locket Necklace sales are final.
If you’re not satisfied with your makeup products, we will gladly offer an exchange or refund on products within 14 days of purchase from jilliandempsey.com. Refunds will incur a $5 processing fee per item. Please email us at firstname.lastname@example.org to initiate a return.
For international returns: We do not accept returns on international orders. All international sales are final.
Orders typically process and ship within 1-3 business days. You will receive shipping and tracking information once your order has shipped.
Standard shipping is free on all orders over $50.00 (excluding taxes).
We currently ship to the following countries: Australia, Canada, France, Germany, Italy, New Zealand and United Kingdom.Orders typically process and ship within 1-3 business days. We estimate you will receive your order within 10-14 business days of its ship date pending clearance availability. Please ensure to include the correct email and phone number during checkout. Once your order has shipped you will receive an email notification regarding shipping and tracking information.
Orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by Jillian Dempsey.
For more information, please check with your local customs prior to placing your order.