Returns & Shipping

Returns

We do not accept returns or exchanges for the Gold Bar. All Gold Bar sales are final.

If you’re not satisfied with your makeup products, we will gladly offer an exchange or refund on products within 30 days of receipt from jilliandempsey.com. Refunds will incur a $5 processing fee. Please email us at inquiries@jilliandempsey.com to initiate a return.

For international returns: We do not accept returns on international orders. All international sales are final.

Shipping

U.S. Shipping

Orders typically process and ship within 1-3 business days. You will receive shipping and tracking information once your order has shipped.

Standard shipping is free on all orders over $50.00 (excluding taxes).

International Shipping

Shipping terms are delivered duty paid (DDP). The flat-rate shipping includes all VAT, duties, and other applicable fees. For more information, please consult your local customs office before placing your order.

Orders typically process and ship within 1-3 business days. We estimate you will receive your order within 10-14 business days of its ship date pending clearance availability. Please ensure to include the correct email and phone number during checkout. Once your order has shipped you will receive an email notification regarding shipping and tracking information.